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DISPATCH DEADLINES:

If you are located in Mainland UK to receive next day delivery please ensure that you order before 4pm GMT on weekdays and 1pm GMT on weekends. Please see the below table for more information.

Orders placed before 4pm on a Friday will be delivered on the following Monday if Saturday or Sunday delivery is not chosen at the checkout.

Order Amount 

Mon-Fri Next Day Delivery

Sat & Sun Delivery

£0 - £24.99

£4.99

£7.99

£25 - £59.99

£2.99

£4.99

£60 - £79.99

Free

£1.99

£80 +

Free

Free


If you are placing a large order i.e. £100+ please make sure that you place your order well before the 4pm cut off point as it will take time to pack and may miss the collection.
In our busy periods orders may be delayed.
There may delays after a Bank Holiday weekend.
If your parcel has not been delivered 7 days after ordering, please contact us at sales@naio.co.uk or send us a message over Facebook , as we are unable to track down parcels after 3 weeks.

ORDERING ONLINE:

1) Just add your item(s) to the online shopping cart.
2) Click on shopping basket and check that everything is correct.
3) Once you are happy with your order, click on the checkout page near the top right hand corner of the screen.
4) At the checkout stage, fill in the shipping details, making sure to complete all the required fields and submit it to our secure online payments gateway using your credit or debit card.
(All orders must be paid for before we ship. Most major credit/debit cards are accepted)

Please ensure that your order is correct before paying, as due to our next day delivery, we will not be able to add to your order after it has been placed and paid for.

Please provide a mobile number as this will allow the courier to inform you of a 1 hour delivery slot for Mainland UK orders.

ORDERING OVER THE PHONE:

We are happy to take your order over the phone you can do this by calling us on: +44 (0)191 645 6246
For security and fraud prevention purposes, we do not store your card information.
If you do not want to give your card details over the phone (e.g large orders) and would like to pay via Credit or Debit card, a payment link will be sent to your email address where you can pay for your order securely through the Cardsave/3D Secure Payment system.

PAYING FOR YOUR ORDER:

Credit or Debit Card:
We are able to accept most Credit or Debit Cards (except American Express).
All cards are processed securely and you will be required to submit credit card validation through the online 3D Secure system.